Privacy Policy

This Privacy Policy applies to:

• the Infloxy website;
• demo requests, early-access requests, and contact forms;
• the Infloxy platform and related services;
• communications you send to us; and
• data processed through features and integrations you enable within Infloxy.

We may collect the following types of information.

Information you provide directly

This may include your name, work email address, company or agency name, job title, account details, and any information you submit through forms, demo requests, emails, or support messages.

Workspace and campaign information

When you use Infloxy, we may collect information related to your workspace and campaign operations, including creator records, campaign details, notes, briefs, contracts, approvals, tasks, and workflow activity.

Communication and connected-channel data

Where you use supported communication workflows, we may process communication-related information connected to Instagram, WhatsApp, and email, including message content, metadata, timestamps, handles, and sync or status information.

Usage and technical information

We may automatically collect technical and usage information such as your IP address, browser type, device information, operating system, pages viewed, referring URLs, timestamps, and interaction or diagnostic logs.

Cookies and similar technologies

We may use cookies and similar technologies to operate the website, remember preferences, measure traffic, improve performance, and understand how users interact with our website and platform.

We may use personal information to:

• provide, operate, and improve Infloxy;
• create and manage accounts and workspaces;
• process demo requests, early-access requests, and onboarding inquiries;
• organize creator communication and campaign workflows;
• support outreach, approvals, briefs, contracts, and related operational processes;
• provide AI-assisted summaries, suggestions, follow-ups, and workflow support;
• authenticate users and maintain security;
• analyze product usage and improve user experience;
• communicate with you about the service, support, updates, and product changes; and
• comply with legal obligations and enforce our terms.

Infloxy includes AI-assisted features that may analyze authorized workspace data, communication data, and workflow context in order to generate summaries, suggestions, follow-ups, drafts, and other productivity assistance.

These AI features are designed to support your team's workflow. AI-generated outputs should be reviewed by users before being relied on or sent externally.

To provide certain AI-assisted features, Infloxy may send relevant workspace, communication, and workflow data to third-party AI service providers acting on our behalf.

We do not use customer workspace data to train public general-purpose AI models.

Where applicable under EU or UK data protection law, we process personal information on one or more of the following bases:

• to perform a contract or take steps at your request before entering into a contract;
• for our legitimate interests, including operating, improving, securing, and supporting the service;
• with your consent, where consent is required; and
• to comply with legal obligations.

We may share personal information with:

• hosting, infrastructure, analytics, communication, support, and security service providers;
• vendors that help us provide product features, including AI-assisted functionality;
• professional advisers such as legal, accounting, or insurance providers;
• regulators, authorities, or law enforcement where required by law;
• another company in connection with a merger, acquisition, financing, reorganization, or sale of assets; and
• other authorized users within the same workspace where the product is designed for shared campaign visibility and collaboration.

We do not sell your personal information in the ordinary sense of the word.

Your information may be processed in countries outside your own. Where required, we take appropriate steps to protect personal information transferred internationally in accordance with applicable law.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

In general:

• account and workspace information is retained for as long as needed to provide the service and support the customer relationship;
• demo requests, contact requests, and early-access submissions may be retained for up to 24 months after the last meaningful interaction, unless a longer period is required for legal, compliance, or dispute-resolution purposes;
• technical logs, security logs, and analytics data may be retained for shorter periods depending on operational needs and vendor settings.

Where we cannot state a fixed retention period, we determine retention based on the type of data, the purpose for which it was collected, contractual needs, legal obligations, and security requirements.

We may use cookies and similar technologies to:

• keep the website functioning properly;
• remember user preferences;
• understand website traffic and performance;
• improve the user experience; and
• measure the effectiveness of our website and campaigns.

You can usually manage cookies through your browser settings. Where required by law, we will request consent before using non-essential cookies.

We use reasonable technical, administrative, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• request portability of certain information; and
• withdraw consent where processing is based on consent.

To exercise any applicable rights, contact us at hello@infloxy.com.

If you are a California resident, you may have rights under California law, which may include the right to know what personal information we collect, use, and disclose, the right to request deletion or correction of personal information, and the right not to be discriminated against for exercising applicable privacy rights.

California residents may contact us at hello@infloxy.com to exercise applicable rights.

Infloxy is not intended for children, and we do not knowingly collect personal information from children.

Our website or platform may contain links to third-party services or use third-party tools. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. If changes are material, we may provide additional notice where appropriate.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: